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Talkdesk

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Talkdesk

TalkdeskⓇ Mobile Agent™ puts the power of the Talkdesk Cloud Contact Center Software CX Cloud in an agent’s back pocket.

Away From the Desktop? No Problem
Today’s workforce demands flexibility. Empower agents to professionally handle customer calls on any device. Mobile Agent has all the functionality agents expect, including call controls, status settings, dispositions and more.

Empower Seamless CX in Every Scenario
Respond to fluctuating call volumes in real time by using Mobile Agent for remote work, part-time and after-hours scenarios. Extend customer service beyond the call center by using Mobile Agent for field technicians, outside sales, or location-based workers, so they can provide an excellent and consistent customer experience on the go.

Seamlessly Connect to Critical Information
Effective, efficient service from a mobile device is easier than you think. Mobile Agent integrates with your favorite CRM and applications like Salesforce, Zendesk, Slack, Zoom etc., providing agents with quick access to customer context, plus time-saving automations.

Stay In The Know
Mobile Agent keeps track of every conversation, so you can stay on top of key performance metrics. Reporting options are designed to help you better manage remote teams and optimize your customer experience.



FEATURES:

- Access and manage Talkdesk contacts
- Inbound and outbound calls
- Status synced with Talkdesk ACD
- Dispositions and notes
- Agent to Agent calls
- Ability to perform warm transfers, blind transfers and conference calls
- Ability to pause and resume call recordings
- Integration with Talkdesk Analytics & Insights
- Integration with Salesforce and Zendesk
- Dark mode and Light mode
- iPad and Apple watch version
- Siri and iOS Shortcuts support


NOTE:
- To learn more about Talkdesk Cloud Contact Center Software CX Cloud go to www.talkdesk.com
- If you have a Professional Plus or Enterprise subscription, enable the app in the Preferences section of the Talkdesk Admin interface
- If you have a Professional subscription, reach out to [email protected] so we can enable a free trial!
Developer
Talkdesk, Inc.