CitiAct is a smart city solution that enables citizens to report issues such as unattended garbage, illegal parking, dengue, vandalism, potholes, water leakage, crime etc. to their local municipality through the Internet of Things (IoT) CitiSense platform. Participating public services departments of different municipalities then resolve the issues in the city to make the city better for the citizens.

Users are required to snap a photo of existing city complains and classify them under different categories of the complain system. Rest of the contextual information is automatically gathered by the smart city application before the report is submitted to relevant municipalities. Once complain is submitted to the complaint system, it will be marked as acknowledged, resolved or false by the public services departments.

The smart city solution comprises of the mobile apps for the citizens, case management system and dashboard system for the municipalities. Citizens of this smart city solution will be able to check their score via the game engine and will also be able to trace the status of their reports from within the app. Thus, allowing two-way communication between the municipality and citizens.

A supporting portal is also available for viewing the reports by the citizens around the world. This portal can be accessed within the smart city application and can also be viewed in a web browser at Internet of Things (IoT) CitiSense platform: http://citisense.com.